FAQ
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ORDER QUESTIONS
What is your order minimum?
$250 before discounts & shipping.
What kind of payments do you accept?
We accept Visa, Mastercard, and American Express. We prefer payments be made by Credit Card or wire transfer. For billing or invoice questions please email Rebecca@eeboo.com.
How can I contact you?
You can call us at 212-222-0823 or email us at wholesaleorders@eeboo.com. We try to respond to all messages within 2 business days. Our offices are open Mon-Fri 10am-5pm EST, excluding holidays.
When is my card charged?
For credit card customers: When you place your order, the charge is pre-authorized on your credit card, but the charge will only be finalized when your order ships.
For net 30 customers: your card is not automatically charged after 30 days, please contact us at Rebecca@eeboo.com with approval to charge your credit card.
What is your return policy?
Returns and exchanges are not accepted. 20% restocking fee automatically charged for canceled P.O.’s & unauthorized returns.
I’ve added a promo code but it hasn’t changed my cart total?
Orders placed on our web platform are transferred to our backend ordering system where will we apply any discount to the order. You will be emailed a final invoice reflecting any discounts as well as tracking information once your order ships.
How do I cancel or change my order?
Orders are processed immediately. Please verify that your cart, shipping address, and other order details are correct before checking out.
We cannot guarantee orders can be changed if they have already been processed.
If necessary, to change your order, email us at wholesaleorders@eeboo.com as soon as possible or call us at 212-222-0823. Orders are often processed within one business day of receipt. Make sure you have your order number ready.
How do you send invoices?
To continue our sustainability message to protect
our environment, we will be going paperless by 2024! With the rising costs of supplies, and postage, as well as the growing accessibility to receive
information digitally, all statements and invoices will now only be emailed. To help with our initiatives, we are asking our retailers and our reps to let us know the best email to receive your account information.
What are your terms & conditions and MAP policy?
You can review all our terms and conditions and MAP policy for wholesalers here:
Will my Sales Rep receive credit if I order through your website?
Yes, when you check out you are able to select the name of your sales rep.
SHIPPING QUESTIONS
What are your shipping rates?
Shipping is calculated as a percentage of your total invoice before any discounts are applied.
How long will it take to ship my order?
Orders are processed immediately. Most orders leave our warehouse within 3-5 business days. We ship from our warehouse which is near Boston, MA. Shipping times vary based on location.
Can I ship one order to multiple addresses?
No, we can only send an order to one address. If you need to have items delivered to multiple addresses, they will need to be placed in separate orders.
Do you ship internationally?
Please contact amy@eeboo.com for information on selling eeBoo internationally.
What shipping carrier do you use?
Most orders ship via UPS Ground. Large orders may potentially ship on a pallet via freight carrier. If you cannot accept pallet shipments, please note so when you order. If you would prefer to ship on your own carrier (UPS or FEDEX) please note your account number and carrier in the notes section at checkout.
My order arrived but I received the wrong product or something was damaged. What should I do?
Please reach out to us at wholesaleorders@eeboo.com with as much detail as possible. We will work to resolve the issue as soon as we can. If you are reporting damaged items, please have pictures of the damaged product as well as the damaged shipping carton attached to the email. Please report damages within 1 week of receiving shipment.